Are the LED strips for outdoor or indoor use?
Our LEDs can be used in an outside setting and are IP65 water-resistant but they are not waterproof and are not suitable to be submerged
Are the LED Strips Easy to install?
Yes! Everything needed is included in the box. You can also check our YouTube video tutorial on how to connect the LED Strips to your phone.
Once you choose a mode, will it keep the same mode every time you turn it on?
Yes, our products have memory, which allows them to remember the last mode they were in.
How long are the LED Strips?
The base model is 5 Meters (16.40ft).
Do the Strips get hot?
No, they do not when they are stretched. However, do not leave them turned on while they are packed.
Does it come with 3 pin connectors to reconnect or extend the strip?
No, because there is no need for them. The whole 5-meter(16.40ft) strip is continuous and thanks to its flexible nature it can bend over curves easily. However, at the end of each strip, there is a connection point, which you can use to extend it with another strip effortlessly.
Are the diodes in each LED Strip individually addressable?
Yes, they are. This allows for endless customization with smooth and seamless light movements.
How wide are the LED Strips?
They are 1 cm (0.39 ich) wide.
Are they reusable? Can I take them down and stick them somewhere else?
Yes, however, you may need to use double-sided tape to stick them better for multiple applications.
How are the LED strips controlled?
You can control them with any Apple or Android device though the app. Check our Quick Start Guide inside the box or our YouTube video Tutorial.
How to turn off the LED strip?
You can turn the LED strip off from the Power button in the upper left corner of the app.
Can I set a pattern in a solid color?
Of course, whichever color you like best.
Can you sync multiple LED strips?
Yes, you can do this with a single tap on the Sync button in the app.
Can I make a return?
Yes, you can return the product within 7 days of buying it from our website. For more information please refer to the "Refund Policy" page at the bottom of our website or feel free to get in touch with us through the "Contact us" page.
When do refunds show up in bank?
It usually takes 5-10 business days to process refunds once we receive items back in our warehouse.
How to return an item?
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse a refund or exchange. Please note if it has been over 7 days from the date you received your item(s), then we are unable to accept your return.
How to apply for a refund?
We will refund/replace items if they are damaged when received, please send us a picture of the item to firstname.lastname@example.org and one of our customer service team members will get back to you within 3 working days. Please note if it has been over 7 days from the date you received your item(s), then we are unable to accept your refund. Please refer to the "Refund Policy" at the bottom of our website for more information.